Policies

CUSTOM ORDER- Upon request I can create custom pieces with 14 and 18K gold components, or incorporate into my work elements that you already own. If a necklace or bracelet is not the right length for you, most of the time, I will be able to modify it. I may also be able to provide matching earrings.

ORDERS AND PAYMENTS- Payments through the web site are processed with Paypal, a completely secured payment method. Orders shipped to California will be charged 8.75% sale tax. Your order will be confirmed via email. Depending on the complexity of the craftsmanship your order can take up to four weeks to ship. You will be so advised in the confirmation email.

SHIPPING CHARGES- Shipping by USPS is charged based on the value of the purchase starting at $4, including insurance. Each order will be packed very carefully and will arrive in a beautiful gift box. Arrangements can be made in case of rush orders. Please contact us for International shipping rates.

RETURNS AND EXCHANGES- My highest priority is for you to enjoy your purchase. If, for any reason, you are not satisfied with your purchase, you may send it back, unworn and undamaged, within 14 days of receipt for exchange or refund. Use the return label provided with your purchase. Refund will be given using the same payment method as your original purchase. Shipping charges are not refundable. I strongly recommend that you insure the item being returned, as I can not take financial responsibility should the item become lost.
Custom orders are non refundable.

WHOLESALES- Retailers send inquiry and tax ID. Minimum purchase amount required.

PRIVACY POLICY- Information gathered in this site is not shared with third parties.

Rosa Maria Zanolli
Phone: (510) 387-5934
Fax: (510) 531-5622

info@rosamariazanolli.com

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